Refund Policy

Refunds & Returns Policy

Your satisfaction is our top priority. This policy explains your options if you are not completely satisfied with your Peptenova Peptide Infused Face + Eye Tape purchase.

Last Updated: August 2026

Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging.

Because our Peptide Infused Face + Eye Tape is a skincare product intended for use directly on the face and around the eyes, we cannot accept returns of products that have been opened or used due to hygiene and safety considerations.

Return requests must be submitted within 30 days of delivery.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged or Defective Items

If your Peptenova order arrives damaged or defective, please contact us within 7 days of delivery at support@peptenova.com.

Please include your order number and clear photographs showing the issue. Once verified, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Incorrect Orders

If you receive the wrong product or an incorrect quantity, please contact us within 7 days of delivery.

Include your order number and a photo of the item you received. We will review the issue and, when appropriate, arrange a replacement or issue a refund.

Opened or Used Products

Due to the hygienic nature of our face and eye tape, opened or used products are not eligible for return or refund unless they arrived damaged or defective.

We recommend inspecting your package before opening it and contacting our support team if you believe there is an issue with your order.

Refund Processing

Once your return or refund request has been approved, your refund will be issued to the original payment method.

Please allow up to 7 business days for us to process an approved refund. Your financial institution may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is the result of an error on our part, such as an incorrect or defective item.

All refunds are issued in USD.

Shipping Delays

Once an order has been shipped, delivery times may be affected by the carrier or circumstances outside of Peptenova's control.

Shipping delays alone do not automatically qualify an order for a refund. If your package appears lost, significantly delayed, or has an unusual tracking status, please contact our support team so we can assist you.

How to Request a Return or Refund

To request a return or refund, email us at support@peptenova.com with your order number and the reason for your request.

If applicable, include photographs of the product or issue. Our support team will review your request and provide instructions for the next steps.

Please do not send a product back without receiving return instructions from our team first.

Contact Us

If you have any questions regarding our Refunds & Returns Policy, please contact us at support@peptenova.com.